Legal

Privacy Policy

Last updated: October 7, 2026

MeadowLantern LLC ("MeadowLantern," "we," "us," or "our") is a Washington limited liability company. This Privacy Policy describes how we collect, use, and share information in connection with the MeadowLantern platform, including agent-branded homeowner applications, agent workspaces, presentation pages, brokerage dashboards, the Pro Network (our directory of pros, the independent vendors and home-service businesses that agents and homeowners work with), and our websites (collectively, the "Platform").

1. A Note About the Brand You See

The Platform can be presented under different brands. If you are a home buyer or seller, the app you use may carry your real estate agent's name, branding, and content, or may appear under MeadowLantern's own brand. In either case, it is built, hosted, and operated by MeadowLantern LLC. Your agent is our customer and controls the content you see, the pros recommended to you, and the information entered about your transaction. Where agent branding is applied, "Powered by MeadowLantern" appears in the footer of homeowner surfaces to reflect this relationship. If you use the Platform on your own, without an agent, the app appears under MeadowLantern's own brand, and the parts of this Policy that refer to your agent do not apply to you.

2. Our Role

MeadowLantern is the business (controller) responsible for the personal information on the Platform. This covers information about agents, brokerages, pros, homeowners, and website visitors, and it includes the information an agent enters about a homeowner and their transaction (such as a name, a deal, a schedule, notes, and similar records). MeadowLantern determines how and why this information is processed, as described in this Policy, and you can bring privacy requests directly to us (see Section 13).

Responsibility for personal information is separate from ownership of content. Agents own the business content they create on the Platform (such as journeys, notes, branding, pro lists, and deal records), and homeowners own their Home Hub and the content they add. Agents may use a homeowner's information only to serve that homeowner.

If a homeowner's relationship with their agent ends and the homeowner retains their Home Hub (see Section 9), MeadowLantern remains the controller of the surviving Home Hub data.

3. Information We Collect

3.1 Agents and Their Team Members

Name, email address, phone number, professional title, headshot, license and brokerage affiliation
Business information: business or team name, branding assets (logo, colors), subdomain or custom domain, presentation-page content
Billing information (processed by our payment processor; see Section 7)
Content entered into the Platform: deals, journey steps, schedule items, notes, pro records, courtesy records, and internal tasks
Platform usage and session data

3.2 Homeowners (Clients of Agents and Private Parties Managing a Home)

Name and contact information, including email address and mobile phone number (typically provided by your agent to create your account before you claim your invitation)
Property information: the address and details of a home you are buying, selling, or managing through the Platform, including Home Hub properties, used, among other things, to match you with pros whose service area covers your location
Preferred language, used to present the Platform appropriately and to match you with agents or pros who can serve you in your language
Deal participation records: which transaction(s) you are part of, your role (primary or co-homeowner), the transaction phase, and its lifecycle status
Schedule items, showings, and any feedback you submit
Reviews, testimonials, and private feedback you choose to provide
Checklists and other engagement activity within the app
Home Hub content you create or retain: home details, maintenance records, paint colors, pro references, and similar entries
Device, session, and usage information (see Section 3.5)

What we do not collect from homeowners. The Platform is designed so that homeowners are never asked to provide financial figures or financial documents. We do not collect income, loan amounts, purchase-price offers, bank information, or pre-approval letters from homeowners. Pre-approval, where tracked, is recorded by your agent as a simple status indicator only. We do not host your transaction documents by default; where documents appear, they are links to where those documents already live.

Door and lockbox codes. Access codes your agent shares with you are encrypted at rest and revealed only to authorized transaction participants. Each access to a code is logged.

3.3 Brokerages and Broker Users

Brokerage name, business contact information, and authorized user credentials
Dashboard usage data

Brokerage dashboards display computed aggregate metrics only (such as deal counts, closed volume, averages, and pipeline figures) for agents affiliated with the brokerage. Brokerages do not receive access to individual deals, homeowner identities, property addresses, agent financial records, or agent courtesy records, and the Platform's database architecture does not grant brokerage accounts access to those underlying records.

3.4 Pros

Business name, trade category, contact information, and related business details, whether entered by an agent maintaining their pro list or provided by the pro directly in connection with Pro Network participation or advertising
For advertising pros: billing information and advertising account details

Agent–pro relationship confidentiality. A pro may appear in the Pro Network and also appear in one or more agents' private pro lists. The fact that an agent keeps a pro on their list, or has made them a go-to pro, is visible only to that agent and that pro. We do not disclose agent–pro or homeowner–pro associations to anyone else, except as directed by the agent within their own branded surfaces.

When an agent or homeowner adds a pro, that pro's details stay with the person who added them. If the pro later claims their profile, they can choose to be found in the broader Pro Network, where other agents and homeowners can discover their business.

3.5 Information Collected Automatically

Invitation and engagement events: when an invite link is opened, when an account is claimed, and similar lifecycle events (these are visible to your agent)
App and website usage: pages and features used, session information, device type, operating system, browser, IP address, and approximate location derived from IP
Log and diagnostic data
Cookies and similar technologies on our websites (see Section 12)

We maintain an append-only event log of significant platform actions for security, auditing, and service-quality purposes.

4. How We Use Information

To provide the Platform: operating agent workspaces, homeowner apps, scheduling, notifications, and the Home Hub
To match participants: comparing a homeowner's property location against pro service areas, and using preferred language to connect homeowners with agents or pros who can serve them appropriately
To authenticate users: including one-time passcodes sent by SMS where phone-based login is used (see Section 5)
To operate the business: billing, account management, support for agents, and enforcement of our terms
To measure and improve the service: including aggregate metrics such as homeowner activation and engagement, product analytics, and service diagnostics
To communicate: service and transactional messages to all users; marketing communications to agents, brokerages, and pros (see Section 11)
To market to agents, brokerages, and pros, and to personalize your experience: sending agents, brokerages, and pros information about MeadowLantern products, features, and offers (we do not send these to homeowners), and making suggestions we think are useful to you, such as local market information, home-care reminders, and pros who serve your area
To display sponsored placements: where pros purchase Pro Network advertising (see Section 8)
For safety, security, and legal compliance: fraud prevention, abuse detection, audit logging, and compliance with law and legal process

We do not sell personal information, and we do not share it with third parties for their own advertising, as those terms are defined under applicable state privacy laws.

5. Text Messages and Phone Authentication

The Platform may use your mobile phone number to authenticate you, including via one-time passcode (OTP) sent by text message; in some cases other sign-in methods may be offered or used instead. Where phone-based authentication is used, by requesting a passcode you consent to receive authentication text messages. Message and data rates may apply. Authentication SMS is currently supported for U.S. phone numbers only.

Your agent sends your initial invitation personally from their own device; MeadowLantern does not send invitation text messages on an agent's behalf.

If we introduce non-authentication notification texts, they will be sent only with appropriate consent and will include opt-out instructions (reply STOP). Opting out of notifications does not affect authentication messages required to access your account.

5A. Messages to People Added by Other Users

Agents and homeowners can add other people to the Platform, such as a pro they work with. When that happens, MeadowLantern may send that person an automated message, usually by email, inviting them to claim and review their profile or to confirm their details, so the information on the Platform stays accurate. These messages identify MeadowLantern as the sender and explain how to opt out of further messages. Invitations from an agent to the homeowners they work with are always sent by the agent personally.

6. How Information Is Shared Within the Platform

Access inside the Platform is governed by role-based permissions enforced at the database level:

Within an agent's team: the agent and the other licensed agents on their team can access the team's shared book of business. Assistants can access only the deals assigned to them, limited to operational information; assistants have no access to financial records anywhere on the Platform.
Agent to homeowner: your agent controls what appears in your app, including whether a pro's contact details or ratings are shown, and whether the fact of an agent-provided courtesy is displayed. Where an agent covers a cost on a homeowner's behalf, the amount of that cost is never displayed to the homeowner.
Homeowner to agent: your agent and their team can see your deal activity, schedule, feedback, and engagement events (such as when you opened your invitation).
Brokerages: aggregate metrics only, as described in Section 3.3.
Co-homeowners: participants on the same deal (for example, spouses) can see the shared deal.

7. Service Providers and Other Disclosures

We use third-party service providers, selected at our discretion, to help us provide the Platform: for example, providers of hosting, database, and infrastructure services, communications delivery, payment processing, and analytics. These providers process information on our behalf under contractual restrictions and only as needed to perform their services for us. We do not store full payment card numbers; payments are handled by our payment processor.

When you use optional address autocomplete, Google Maps Platform may process your address query and technical request information to return place suggestions. Google's processing is governed by the Google Privacy Policy. We store the address you choose and its Place ID with the event; you may enter an address manually instead.

We may also disclose information: to comply with law or legal process; to protect the rights, safety, and property of MeadowLantern, our users, or others; in connection with a merger, acquisition, financing, or sale of assets (in which case this Policy will continue to apply to previously collected information until modified); and with your direction or consent.

8. The Pro Network and Sponsored Placements

The Platform includes pro listings and may include the Pro Network, our directory of pros. Some pro placements are paid advertising: pros may pay MeadowLantern a fee for placement within their trade category. Sponsored placement is limited to non-settlement-service trades; providers of settlement services (such as mortgage, title, escrow, insurance, and home warranty) are not eligible for paid placement.

Paid placement does not constitute an endorsement by MeadowLantern or by your agent, and payment does not entitle a pro to appear within any particular agent's branded surfaces. Agents control the pro recommendations shown under their own brand. An agent can set one go-to pro for each trade category, and that go-to pro is always recommended to the agent's homeowners first, ahead of any promoted or sponsored pro. Some links on the Platform may be affiliate links, meaning MeadowLantern may earn a commission if you make a purchase through them. We will not disclose to pros in the Pro Network the identity of homeowners who view their listings; a pro learns of you only if you choose to contact them.

9. When an Agent–Homeowner Relationship Ends: the Home Hub and Agent Directory

Home Hub records are personal records of a homeowner's home and are designed to remain with the homeowner. If the relationship between a homeowner and their agent ends (because the agent leaves the Platform, the agent removes the homeowner, or the homeowner chooses to disconnect), the homeowner's Home Hub and its contents survive under the homeowner's own account, presented under MeadowLantern's neutral branding rather than the former agent's brand. MeadowLantern remains the controller of the surviving Home Hub data.

After such a separation (and only after), the Platform may make available to that homeowner a directory of participating real estate agents, should the homeowner wish to establish a new agent relationship. MeadowLantern does not charge anyone for, and receives no compensation in connection with, introductions made through this directory; it is not a party to any resulting relationship and makes no endorsement or representation regarding any listed agent. The directory is not presented to a homeowner while an agent relationship is active.

Transaction records associated with the former agent remain that agent's business records and are handled under the agent's retention and export terms (see Section 10).

10. Retention and Deletion

Homeowner accounts and sessions: we use long-lived sessions so you are not repeatedly asked to log in; you may sign out at any time, and your agent can revoke access.
Active data: we retain information for as long as needed to provide the Platform and as required for the purposes above.
Agent departure: when an agent's subscription ends, the agent has an export window for their business data, after which the agent's business records are deleted or de-identified on a scheduled basis, except that (a) homeowner-owned Home Hub data survives as described in Section 9, (b) append-only audit events may be retained in de-identified or aggregate form, and (c) records may be retained as required by law or for the establishment or defense of legal claims.
Home Record transfer at sale: if the Platform's home-record transfer feature is available and a selling homeowner chooses to use it, a snapshot of home-related records selected and approved by the seller may be transferred to the home's next owner. Transfer occurs only with the seller's explicit approval of the snapshot contents, and personal, financial, and access-code information is excluded from transfer.
Deletion requests: see Section 13. When a homeowner asks us to delete their information, we delete their account and Home Hub, and we delete or de-identify their personal details in their agent's deal records; non-personal deal facts (such as dates, price, and stage) may be kept. We may keep records where the law requires.

11. Marketing Communications and Suggestions

We may use the information we collect, including contact details, to send marketing and product communications, such as information about MeadowLantern products, features, and offers. We send these only to agents, brokerages, and pros. We do not send them to homeowners.

We may also use the information we collect, including your location, property information, preferred language, and how you use the Platform, to make suggestions we believe are relevant to you, such as updates about your local real estate market, home-care tips, and pros who serve your area. Where a homeowner is working with an agent, the agent's go-to pro for a trade is always recommended first (see Section 8).

You can opt out of marketing emails at any time using the unsubscribe link in any message or by contacting privacy@meadowlantern.com. We send marketing text messages only to people who have agreed to receive them, and you can reply STOP at any time. Opting out of marketing does not stop service and transactional messages, such as sign-in codes, account notices, and messages about a transaction you are part of.

12. Cookies and Website Analytics

Our public websites use cookies and similar technologies for essential functionality and analytics. You can control cookies through your browser settings. The homeowner application does not use third-party advertising cookies.

13. Your Privacy Rights

Depending on your state of residence, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain processing. Residents of Washington, California, Colorado, Connecticut, Virginia, and other states with comprehensive privacy laws may exercise applicable rights by contacting us directly at privacy@meadowlantern.com. This applies to agents, brokerages, pros, and homeowners alike, including homeowners who are working with an agent.

We will verify requests using information associated with your account. We will not discriminate against you for exercising your rights. If we decline a request, you may appeal by replying to our decision, and where applicable law provides, you may contact your state Attorney General.

Washington residents: if the Platform ever processes consumer health data as defined by the Washington My Health My Data Act, we will provide the disclosures and obtain the consents that law requires. The Platform is not designed to collect health data.

14. Security

We use administrative, technical, and physical safeguards designed to protect personal information, including row-level security enforced in our database as the primary access-control model, encrypted storage of access codes, encrypted transmission, hashed single-use invitation tokens, audit logging, and role-scoped database permissions that structurally prevent restricted roles from accessing financial records. No system is perfectly secure, and we cannot guarantee absolute security.

15. Children

The Platform is intended for users 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

16. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will notify users through the Platform or by other reasonable means before the changes take effect. The "Last updated" date reflects the current version.

17. Contact Us

MeadowLantern LLC · 3801 N Capital of Texas Hwy, Ste E240-3680, Austin, TX 78746, United States · privacy@meadowlantern.com