MeadowLantern Terms of Service

1. Definitions

• “Platform”: the MeadowLantern software-as-a-service platform, including agent workspaces, homeowner-facing applications, presentation pages, the Pro Network, brokerage dashboards, the Home Hub, and our related websites, applications, and services.
• “Agent”: the account holder and paying customer for agent services: a real estate agent, or a team of agents and assistants working under one account. An Agent’s account may have one or more Members; a solo agent is an account of one.
• “Lead Agent”: the Member with administrative authority over an Agent’s account, including branding, billing, and membership management.
• “Member”: any individual authorized under an Agent’s account, in the role of Lead Agent, licensed agent, or Assistant.
• “Homeowner”: a home buyer, seller, or owner using the Platform, whether as a client invited by an Agent, as a former Agent client maintaining a Home Hub, or as a private party using the Platform on their own to manage their home.
• “Homeowner App”: the homeowner-facing application experience, which may be presented under an Agent’s brand, MeadowLantern’s brand, or a combination.
• “Deal”: a buy-side or sell-side transaction record created by an Agent.
• “Home Hub”: the homeowner-facing home record feature, including post-transaction home records.
• “Pro”: a home-services or real-estate-adjacent business (a vendor or other service provider) appearing in Agent pro lists or the Pro Network, MeadowLantern’s directory of Pros, including businesses that purchase advertising placement.
• “Brokerage”: a real estate brokerage with which one or more Agents are affiliated.
• “Order Form”: a pricing page, checkout flow, or ordering document (including any promotional terms) under which paid services are purchased. Order Forms incorporate these Terms.

2. Eligibility and Accounts

You must be at least 18 years old to use the Platform. You will provide accurate information when creating or claiming an account and keep it current. Credentials are personal to you and may not be shared. You are responsible for activity under your account.

3. Security Is a Shared Responsibility

We maintain safeguards described in our Privacy Policy. You are responsible for safeguarding your own credentials, sessions, and devices; for information you export from the Platform, link to it, or share outside it; and for the security of third-party services where your linked documents and content reside. MeadowLantern is not responsible for unauthorized access to or disclosure of information resulting from lost, shared, or unsecured devices or credentials, from information shared or exported outside the Platform, or from third-party services you use. Notify us (or, if you are a Homeowner working with an agent, your agent) promptly of any suspected unauthorized access.

4. Acceptable Use

You will not: use the Platform for any unlawful purpose or in violation of third-party rights; send spam or unlawful communications; upload malicious code; attempt to probe, circumvent, or defeat access controls or security measures; access accounts, tenants, or data that are not yours; scrape or bulk-extract Platform data outside provided tools; misuse access codes; resell or provide the Platform to third parties except as these Terms allow; reverse engineer the Platform except as permitted by law; use the Platform to build a competing product; harass or harm others; or misrepresent your identity or affiliation.

5. Support and Support Access

If you request assistance from MeadowLantern in administering your account, authorized MeadowLantern personnel may access your account and its contents as needed to provide the requested support, and for no other purpose. Every support access is logged, including whether it was read-only or involved changes made on your behalf; access logs are retained and available to the account owner on request, as described in our Privacy Policy. Homeowners: support is provided in the Homeowner App, and additional questions go to your agent (see Section 26).

5A. Automated Communications

To keep information on the Platform accurate and useful, MeadowLantern may send automated messages related to information users enter. For example, we may invite a pro added by an agent or homeowner to claim and review their profile, ask a person to confirm or update their details, or send service notices. These messages come from MeadowLantern, usually by email. Invitations from an agent to the homeowners they work with are always sent by the agent personally. If you add another person’s contact information to the Platform, you confirm that you have the right to provide it and that MeadowLantern may contact that person for these purposes. Anyone who receives these messages may opt out of further non-essential messages using the instructions included.

6. Intellectual Property

The Platform (its software, design, structure, and improvements) is owned by MeadowLantern and its licensors. No rights are granted except as these Terms expressly state. You retain ownership of content you provide; you grant us the license needed to host, display, and process it to operate the Platform, and the additional licenses stated in the Part that applies to you. If you give us suggestions or feedback, we may use them without restriction or obligation.

7. Third-Party Services and Links

The Platform interoperates with third-party services selected at our discretion and may contain links to third-party content, including documents linked by Agents and Homeowners. Document storage follows a links-first model: we do not host transaction documents by default. We are not responsible for third-party services or content.

The optional address-autocomplete feature includes Google Maps features and content. Your use of that feature is subject to the then-current Google Maps/Google Earth Additional Terms of Service and Google Privacy Policy.

8. No Professional Advice

MeadowLantern is a software provider. We are not a real estate broker or agent, are not a party to any real estate transaction, and do not provide real estate, legal, financial, tax, or inspection advice. Nothing on the Platform is such advice from MeadowLantern. Agents, Members, Homeowners, Pros, and Brokerages should obtain advice from their own qualified professionals (attorneys, accountants, lenders, inspectors, and other licensed practitioners) for legal, financial, tax, and transactional matters.

9. Roles Within an Agent’s Account

The Lead Agent administers the account, including adding and removing Members, assigning roles, and managing branding and billing. Members who are licensed agents share access to the Agent’s book of business. Assistants have access only to Deals assigned to them and only to operational information; Assistants have no access to financial records on the Platform. The Agent is responsible for its Members’ compliance with these Terms. Each active Member occupies a seat; seat counts determine per-seat fees under your Order Form.

10. Subscription and Fees

10.1 Fees. You will pay the fees in your Order Form, which may include a one-time setup or initiation fee, a recurring base fee, and recurring per-seat fees, in U.S. dollars.

10.2 Billing in Advance. Subscriptions are billed in advance, monthly or annually as selected in your Order Form, and renew automatically for successive periods of the same length until cancelled. You authorize us and our payment processor to charge your payment method on file at the start of each period.

10.3 Cancellation, Continued Access, and No Refunds. You may cancel renewal at any time. Cancellation stops future charges and takes effect at the end of the period you have already paid for, and you keep full access to the Platform through the end of that paid period. All fees are paid in advance and are non-refundable, including fees for annual plans, partial periods, unused seats, and periods in which the Platform was not used, except where a refund is required by law or expressly provided in Section 42.

10.4 Trials and promotions. Free trials and promotional terms (such as waived setup fees) are as described in your Order Form, may be limited to one per customer, and convert to paid subscriptions at the end of the promotional period unless you cancel first.

10.5 Fee changes. We may change fees for a renewal period on at least 30 days’ notice. Continued use after the change takes effect constitutes acceptance.

10.6 Taxes; late amounts. Fees exclude taxes, which are your responsibility (other than taxes on our net income). We may suspend the account for amounts past due after notice.

11. License and Branding

11.1 Our license to you. Subject to these Terms and payment of fees, we grant the Agent a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Platform during the subscription term for the Agent’s internal business purpose of serving its Homeowners.

11.2 Your license to us. To the extent you provide brand assets (name, logo, headshots, colors, presentation content), you grant us a non-exclusive, royalty-free license to host, display, reproduce, and format those assets and your Agent Content solely to provide the Platform. Your brand remains yours. This license ends when your subscription ends, except as needed for the export window, legal retention, and Section 17.

11.3 Branding of Homeowner surfaces. The Platform may be presented to your Homeowners under your brand, under MeadowLantern’s brand, or a combination, depending on your configuration. Where Agent branding is applied, Homeowner surfaces include a “Powered by MeadowLantern” attribution; you will not remove or obscure it or represent the Platform as your own proprietary software.

12. Agent Responsibilities and Compliance

12.1 Professional compliance. You represent that each Member acting as a real estate agent holds an active real estate license in good standing where required, and you will comply with all laws applicable to your business, including real estate licensing law, agency and disclosure obligations, fair housing laws, RESPA, TCPA and other communications laws, and applicable advertising rules.

12.2 Homeowner data authority. You represent that you have the legal right and any necessary consent to enter Homeowner information into the Platform, including each Homeowner’s name, contact details, and mobile number for invitation and authentication purposes.

12.3 Invitations. You (not MeadowLantern) send every Homeowner invitation, personally. You are responsible for invitation content and for having appropriate consent to send them. Invitations to join your account and pro profile invitations are the exceptions: MeadowLantern sends those by email on your instruction or as described in Section 5A.

12.4 Your content and guidance. You are responsible for the accuracy and appropriateness of everything presented to your Homeowners under your brand: journey content, notes, schedule items, access codes, pro recommendations, and courtesy disclosures. MeadowLantern does not review your content.

12.5 Homeowner support. MeadowLantern provides support to Homeowners in the Homeowner App. Additional questions from your Homeowners, including questions about their transaction, are directed to you, and you are responsible for answering them. MeadowLantern also provides support to Agents.

12.6 Access codes. You are responsible for having authority to share any door, lockbox, or access code you enter, and for promptly removing or updating codes when access should end.

12.7 Homeowner financial data. The Platform is designed so Homeowners are not asked for financial figures or documents. You will not use the Platform to collect financial documents or figures from Homeowners, and you will record pre-approval only as a status indication. You may record top-line transaction details (such as an offer price and general terms) for display to your Homeowners, but you will not attach the underlying paperwork or documents containing personal or financial identifiers.

13. Agent Content and Data

13.1 Ownership. As between you and us, the Agent owns Agent Content: the content and data entered by or on behalf of the Agent. Homeowners own the content they themselves create, and Home Hub records are Homeowner-owned per Section 17.

13.2 Our processing. We process Agent Content to provide, secure, maintain, and improve the Platform; to generate aggregate and de-identified metrics (including brokerage aggregates under Section 14); to comply with law; and as otherwise permitted by these Terms and the Privacy Policy. We may retain and use de-identified and aggregate data that does not identify you or any Homeowner.

13.3 Data protection. MeadowLantern is responsible for the personal information of Homeowners on the Platform and handles privacy-rights requests about it directly, as described in the Privacy Policy. You may use a Homeowner’s personal information on the Platform only to serve that Homeowner, and you will reasonably assist us in responding to verified requests. Where a Homeowner asks us to delete their information, we may delete or de-identify their personal details in your Agent Content while keeping the non-personal record of the Deal. You are responsible for any information you export or keep outside the Platform, and for your own record-keeping obligations.

13.4 Export. During the subscription term and for thirty (30) days after termination (the “Export Window”), you may export your Agent Content. After the Export Window, we may delete or de-identify Agent business records in the ordinary course, subject to Section 17, our audit-log practices, and legal retention requirements.

14. Brokerage Metrics Consent

If you are affiliated with a Brokerage that participates in the brokerage dashboard, you consent to MeadowLantern displaying to that Brokerage computed aggregate metrics concerning you, such as deal counts, closed volume, average deal value, average time to close, open homeowner counts, and pipeline aggregates. Brokerage access is limited to aggregates: Brokerages are not given access to individual Deals, Homeowner identities, property addresses, your financial records, or your courtesy records, and Platform database permissions are structured so brokerage accounts cannot query those underlying records. You may direct us to sever the brokerage affiliation at any time, ending aggregate sharing prospectively.

15. Pros and the Pro Network

Pro records you add are Agent Content, and your go-to list is yours to manage. When you add a pro, MeadowLantern may invite them to claim their profile (Section 5A), and a pro who claims their profile can choose to be found in the broader Pro Network. The fact that you keep a pro on your lists is visible only to you and that pro; we will not disclose it to anyone else, except as you direct within your own branded surfaces. Paid pro placement (Part IV) never overrides your control of your own branded surfaces: no Pro gains a right to appear in your Homeowner App by paying us. You can set one go-to pro for each trade category, and your go-to pro is always recommended to your Homeowners first, ahead of any promoted pro.

16. Reviews and Testimonials

Homeowners may submit reviews, testimonials, and feedback. You may use testimonials submitted about you in your own marketing, subject to the consent terms presented to the Homeowner at submission. MeadowLantern may likewise use Homeowner testimonials in accordance with that consent, including in anonymized or aggregate form in its own marketing. You will not fabricate, materially edit, or misattribute reviews.

17. Homeowners, the Home Hub, and Post-Separation Continuity

17.1 Home Hub survival. Home Hub records are personal records of the Homeowner’s home and are Homeowner-owned. If your subscription ends, or a Homeowner’s association with you otherwise ends, the Homeowner’s Home Hub survives under the Homeowner’s own account, presented under MeadowLantern’s neutral branding; your brand is removed from surviving Homeowner surfaces when your license under Section 11.2 ends. Your Deal and transaction records remain Agent Content handled under Section 13.4.

17.2 Post-separation agent directory. After a Homeowner’s association with an Agent has ended (and only after), MeadowLantern may make available to that Homeowner a directory of participating agents. MeadowLantern receives no compensation for directory introductions and is not a party to any resulting relationship. While your subscription is active and a Homeowner remains associated with you, the directory is not presented to that Homeowner.

18. Publicity

We may identify the Agent by name and logo as a customer unless you opt out in writing.

19. Who Provides What

The Homeowner App may be presented under the brand of your real estate agent, or under MeadowLantern’s brand. Either way, the software is built, hosted, and operated by MeadowLantern. Your Agent is responsible for the content presented to you, your transaction information, journey guidance, schedule, notes, pro recommendations, and access codes. MeadowLantern provides the platform; your Agent provides the real estate services and the substance of what you see.

20. Your Account and Signing In

Your account is typically created by your Agent and claimed through a personal invitation. The App may sign you in using your mobile phone number and a one-time passcode sent by text message; other sign-in methods may be offered or used instead. Where text-message sign-in is used, you consent to receive those authentication texts (message and data rates may apply). Your session stays signed in for convenience, so anyone with your unlocked device may be able to access your account, Section 3 (security responsibility) applies. You can sign out at any time, and your Agent can revoke access.

21. Cost

The App is always provided to Homeowners at no charge. If you are working with an Agent, your Agent is MeadowLantern’s customer.

22. Your Transaction Information

The App is designed so that you are never asked to provide financial figures or financial documents: no income, bank details, loan documents, or pre-approval letters. Your Agent may choose to display top-line transaction details to you, such as an offer price or general terms; the underlying paperwork is not attached. Where documents appear, they are links to where those documents already live. If anything in the App ever asks you for financial documents or account numbers, do not provide them, and contact your agent.

23. Access Codes

Codes your Agent shares with you (door, lockbox, or similar) are confidential. Use them only for their intended purpose, only during the relevant appointment or authorized period, and do not share them with anyone. Access to codes is logged.

24. Pros

Pros on the Platform are independent businesses. MeadowLantern provides a place to find them. It does not hire, screen, supervise, verify, or vouch for any of them.

(a) Information supplied by pros. Licenses, insurance, certifications, credentials, service areas, and business details shown for a pro are supplied by that pro or by the person who added them. MeadowLantern does not verify this information and does not guarantee that it is accurate, complete, or current. A “Claimed” mark means only that the business controls and maintains its own profile.

(b) Your own research. Before hiring any pro, you are responsible for confirming their licensing, insurance, qualifications, references, and pricing for yourself, and for deciding whether they are right for your needs.

(c) No endorsement. No listing, search result, rating, recommendation, directory entry, or promoted or sponsored placement is an endorsement, guarantee, or recommendation by MeadowLantern. A recommendation from your agent is your agent’s own. Some placements are paid advertising, and some links may be affiliate links.

(d) Your relationship with a pro. Any agreement, payment, scheduling, work, or dispute is between you and the pro. MeadowLantern is not a party to it.

(e) No liability for pros. To the maximum extent permitted by law, MeadowLantern is not responsible or liable for any pro’s information, licensing, insurance, work, conduct, or results, or for any loss or damage arising from your decision to contact or hire a pro you found on the Platform, whether through a recommendation, the directory, or a promoted placement.

25. Your Content, Reviews, and the Home Hub

You own the content you add: feedback, checklists, reviews, and Home Hub entries such as maintenance records, paint colors, and pro references. If you submit a review or testimonial, the consent options presented at submission control how it may be used, including by your Agent in their marketing and by MeadowLantern in the form you approve. Submit only honest reviews of your genuine experience.

Your Home Hub is yours. If your relationship with your Agent ends, whatever the reason, your Home Hub survives under your own account, presented under MeadowLantern’s neutral branding. After such a separation (and only after), the App may offer you a directory of participating agents in case you wish to connect with a new one. MeadowLantern is not paid for these introductions, is not a party to any relationship you form, and does not endorse any listed agent.

Passing the record to the next owner. If you sell your home and the home-record transfer feature is available, you may choose to pass a snapshot of home-related records to the next owner. This happens only with your explicit approval of exactly what is included; personal, financial, and access-code information is never part of a transfer.

26. Support

Support for Homeowners is provided in the App. Additional questions, including questions about your transaction, schedule, or anything your Agent has shared with you, go to your agent. Where needed to resolve a problem with your account (for example, a sign-in problem), MeadowLantern may assist as described in Section 5.

27. Ending Use

You may stop using the App or disconnect at any time. Your Agent may remove you from a transaction or revoke access to Agent-provided content. Ending your Agent relationship does not delete your Home Hub (Section 25). To close your account or request deletion, see the Privacy Policy.

28. The Relationship

Advertising and Pro Network participation is an agreement between the Pro and MeadowLantern LLC, not with any Agent or Brokerage, even where placements appear within Agent-branded surfaces. No Agent is a party to, or receives compensation under, this Part.

29. Eligibility: Settlement Services Excluded

Paid placement is available only to providers of non-settlement services. By purchasing placement, the Pro represents and warrants that it is not a provider of settlement services in connection with real estate transactions, including mortgage lending or brokering, title or escrow services, real estate brokerage, insurance, or home warranties, and that its participation does not involve any referral arrangement prohibited by RESPA or other law. A breach of this warranty entitles MeadowLantern to terminate placement immediately without refund, and the Pro will indemnify MeadowLantern for resulting claims.

30. Placement

30.1 What you purchase. Advertising is sold as recurring placement within one or more trade categories, at the fees in your Order Form, billed monthly in advance per category. Placement makes the Pro eligible for sponsored presentation in the Pro Network; it does not purchase any specific position, treatment, impression volume, or appearance on any particular surface. Presentation, labeling, and placement mechanics are at MeadowLantern’s sole discretion and may change.

30.2 Agent surfaces. Agents control the pro recommendations shown under their own brands. Paid placement does not entitle the Pro to appear within any Agent’s branded surfaces or lists, and MeadowLantern will not disclose to anyone else which Agents keep the Pro on their private lists.

30.3 No endorsement. Placement is not an endorsement by MeadowLantern or any Agent, and the Pro will not represent otherwise.

31. Pro Responsibilities

The Pro is solely responsible for: the accuracy of its listing content; holding all required licenses, registrations, and insurance; its pricing, scheduling, workmanship, and conduct with Homeowners and Agents; and compliance with all applicable laws, including consumer-protection and advertising laws. The Pro grants MeadowLantern a license to display its name, marks, and listing content in connection with the Pro Network.

31.1 Accuracy of Credentials. The Pro is solely responsible for providing, and keeping current, accurate information about its licenses, registrations, insurance, certifications, and other credentials, and for holding every license and policy its work requires. MeadowLantern does not verify Pro credentials and may rely on the information the Pro provides. The Pro will promptly update or remove any information that becomes inaccurate, and will defend and indemnify MeadowLantern against claims arising from inaccurate or missing credentials.

32. Homeowner Information

The Pro receives no Homeowner personal information from MeadowLantern. A Pro learns of a Homeowner only if the Homeowner initiates contact. The Pro will use any information a Homeowner provides only to deliver the requested services, and will not use it for unrelated marketing without the Homeowner’s separate consent.

33. Fees, Term, and Termination

Placement renews monthly until cancelled by the Pro (effective at the end of the current billing period) or terminated by MeadowLantern. MeadowLantern may terminate or suspend placement at any time for breach of this Part, including any settlement-services misrepresentation, licensing lapse, or conduct harmful to Homeowners, Agents, or the Platform, without refund. MeadowLantern may terminate for convenience with a pro-rata refund of prepaid fees for the unused period. Removal from the Pro Network for cause is not a refund event.

34. The Dashboard

MeadowLantern may provide a Brokerage with a dashboard displaying computed aggregate metrics for Agents affiliated with the Brokerage that have consented to aggregate sharing, such as deal counts, closed volume, average deal value, average time to close, open homeowner counts, and pipeline aggregates.

35. Metrics, Never the Book

The Brokerage acknowledges and agrees that dashboard access is limited to aggregates. The Brokerage will not receive, and the Platform’s database permissions are structured so brokerage accounts cannot query, individual Deals, Homeowner identities, property addresses, Agent financial records, or Agent courtesy records. The Brokerage will not attempt to access, reconstruct, or derive individual-level information from aggregates, and will not circumvent or probe access controls.

36. Use of Metrics

Aggregate metrics are confidential business information of MeadowLantern and the relevant Agents. The Brokerage will use them only for internal business purposes and will not disclose them outside the Brokerage, use them in litigation or disputes against an Agent except as required by legal process, or use them to solicit an Agent’s homeowners. An Agent may sever its brokerage affiliation at any time, ending that Agent’s inclusion in the Brokerage’s aggregates prospectively.

37. Authorized Users; No Ownership

Dashboard access is limited to authorized users designated by the Brokerage, each bound by these Terms. Dashboard access conveys no ownership of or rights in underlying Agent or Homeowner data.

38. Commercial Terms

Dashboard availability, features, and fees (if any) are as set out in the Brokerage’s Order Form or written arrangement with MeadowLantern, which incorporates these Terms. Commercial arrangements are determined by MeadowLantern in its discretion and may differ between brokerages. Either party may terminate dashboard access as provided in that arrangement, or MeadowLantern may suspend or terminate access for breach of this Part.

39. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEADOWLANTERN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. MEADOWLANTERN IS NOT RESPONSIBLE FOR THE ACCURACY OF CONTENT PROVIDED BY ANY AGENT, HOMEOWNER, PRO, OR BROKERAGE, FOR THE ACTS OR OMISSIONS OF ANY OF THEM, FOR INFORMATION SHARED OUTSIDE THE PLATFORM, OR FOR THIRD-PARTY SERVICES WHERE LINKED CONTENT RESIDES. SECTION 8 (NO PROFESSIONAL ADVICE) IS PART OF THESE DISCLAIMERS.

40. Indemnification

Agents, Pros, and Brokerages will each defend, indemnify, and hold harmless MeadowLantern and its officers, directors, employees, and agents from and against claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) their content and data; (b) their relationships with Homeowners, customers, pros, agents, or other third parties; (c) their violation of law or of these Terms, including, for Agents, licensing, fair housing, RESPA, and communications-law obligations, and, for Pros, the settlement-services warranty in Section 29; (d) communications they send; and (e) for Agents, access codes they enter or share. We may participate in the defense with counsel of our choosing; no indemnifying party will settle a claim imposing obligations on us without our consent.

41. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(A) NO PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

(B) MEADOWLANTERN’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED: (i) FOR AN AGENT, PRO, OR BROKERAGE: THE FEES ACTUALLY PAID BY THAT PARTY TO MEADOWLANTERN IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY; AND (ii) FOR A HOMEOWNER OR ANY OTHER USER WHO PAYS NO FEES: ONE HUNDRED U.S. DOLLARS ($100).

(C) THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS OR INDEMNIFICATION OBLIGATIONS, AND APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some jurisdictions do not allow certain limitations, so some may not apply to you; in that case, liability is limited to the fullest extent permitted by law. Nothing in these Terms limits liability that cannot be limited by law.

42. Suspension and Termination

We may suspend access immediately for security risk, suspected unlawful activity, non-payment after notice, or conduct that threatens the Platform or other users. Either party may terminate for material breach not cured within fifteen (15) days of written notice. We may terminate a paid service for convenience with thirty (30) days’ notice and a refund of prepaid fees for the unused remainder. On termination, licenses end; the Agent Export Window (Section 13.4), Home Hub continuity (Sections 17 and 25), and provisions that by their nature survive (including this Part) survive.

43. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-laws rules.

44. Disputes and Arbitration

44.1 Talk to us first. Before filing any claim, send written notice to legal@meadowlantern.com describing the dispute; the parties will attempt in good faith to resolve it within thirty (30) days.

44.2 Arbitration: Agents, Pros, and Brokerages. Any dispute with MeadowLantern arising out of or relating to these Terms or the Platform that is not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, by a single arbitrator, seated in Richland, Washington. Judgment on the award may be entered in any court of competent jurisdiction. Either party may seek temporary equitable relief in court to protect intellectual property or confidential information, and either party may bring qualifying claims in small claims court.

44.3 Arbitration: Homeowners and other consumers. Any dispute between a Homeowner (or other non-paying individual user) and MeadowLantern will be resolved by binding individual arbitration administered by the AAA under its Consumer Arbitration Rules, seated in the Homeowner’s county of residence or conducted remotely; MeadowLantern will pay the arbitration fees the AAA Consumer Rules require the company to pay. Either party may instead bring a qualifying claim in small claims court. Homeowners may opt out of arbitration by emailing legal@meadowlantern.com within thirty (30) days of first accepting these Terms, stating their name and that they opt out; opting out does not affect any other provision.

44.4 Class action waiver. ALL DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. NO PARTY MAY PARTICIPATE IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this waiver is found unenforceable as to a claim, that claim (and only that claim) will proceed in court.

44.5 Time limit. For Agents, Pros, and Brokerages, any claim must be brought within one (1) year after it accrues, to the extent permitted by law.

45. Changes to These Terms

We may modify these Terms by posting an updated version and providing notice (through the Platform or by email) at least thirty (30) days before material changes take effect. Continued use after the effective date constitutes acceptance; if you do not agree, your remedy is to stop using the Platform (and, for paid services, cancel) before the changes take effect.

46. General

46.1 Assignment. You may not assign these Terms without our written consent, except that an Agent, Pro, or Brokerage may assign to a successor of substantially all its business with notice to us. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

46.2 Notices. We may give notice through the Platform or to the email on your account. Notices to us: legal@meadowlantern.com and 3801 N Capital of Texas Hwy, Ste E240-3680, Austin, TX 78746, United States.

46.3 Force majeure. No party is liable for delay or failure caused by events beyond its reasonable control.

46.4 Independent parties. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship, including between MeadowLantern and any Agent, Pro, or Brokerage.

46.5 Entire agreement; order of precedence. These Terms, any applicable Order Form, and the Privacy Policy are the entire agreement regarding the Platform and supersede prior discussions. If they conflict, the Order Form controls as to fees and commercial terms, then these Terms.

46.6 Severability; waiver; interpretation. If any provision is unenforceable, the remainder stands. Failure to enforce is not a waiver. If a Part applicable to your role conflicts with Part I or Part VI, the role-specific Part controls for that role.

47. Contact

MeadowLantern LLC · 3801 N Capital of Texas Hwy, Ste E240-3680, Austin, TX 78746, United States · legal@meadowlantern.com